To check on the status of an order, grab your order number and email address, use this link, and get detail information on your order. We will also send updates via email when your order ships, so keep an eye out.
The fulfillment process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts.
For any other changes, send us a note before fulfillment starts at [email protected]. Be sure to include your order number and details on the change to expedite processing it for you.
Orders from our store are typically delivered within 12 to 20 days or 5 to 10 business days for fast shipping after order processing. For international orders, transit will take approximately 2-4 weeks.
If your order has not arrived after 20 business days on domestic and 30 business days on international from the order ship date, please contact customer service at [email protected].
You can also keep track of your order at any time here.
If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at [email protected]as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
Very! The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
Credit and debit cards have a security code located on them. For most cards it will be a 3-4 digit number located on the back. For American Express cards you will find a 3-4 digit number printed on the front side of the cards.
Yes! To check on the status of an order, grab your order number and email address, and use this link, and you will be able to review your order. We will also send updates via email when your orders ships so keep an eye out.
To check on the status of an order, grab your order number and email address, and use this link. Your info’s all there! We will also send automated updates via email when your order ships, so keep an eye out.
If you have ordered several items, they are often shipped out in separate packages so you may receive them on diffferent days. You will receive an email with a tracking number for each package sent. For estimated delivery dates, see the information here.
If you need more assistance tracking your order, contact us at [email protected] with your order number.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days, please contact us at [email protected].
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at [email protected] as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
Don't worry! If you are missing an item from your order, it was most likely shipped separately.
To know if items are sent separately, refer to your shipping confirmation email. If the email displays multiple tracking numbers, your order has been sent out in multiple packages and your missing item should show up soon.
If your shipping confirmation only displays one tracking number, or if the missing item(s) should be under the tracking number received, please contact us at [email protected]
Special promotions are available through specific campaign links which already contain this code embedded in its URL. or promo codes that can be added at checkout before a purchase. Limited to one promotion per order.
If you have a discount or promo code offer, please verify that the discount is applied before completing your payment as we are not able to apply discounts retroactively.
Something caught your eye and now you can't find it? Bummer! Give us a call and one of our awesome Customer Service Reps would be happy to help.
Some items don’t always become available again but feel free to reach out to our team to double check. Drop us an email at [email protected] anytime or give us a ring at (PHONE NUMBER) between 9:00am to 5:00pm Eastern US Monday to Friday.