Help Center

FAQ

General

What is PIEXY?

Ordering

What is the status of my order?

Can I change or cancel my order?

I have a question about my order, what should I do?

I need help with a late order.

I didn't receive an order confirmation email.

Payment

What payment methods do you accept?

How secure is my payment?

What is the security code?

Is my credit/debit card charged as soon as I order a product?

Do you accept international credit cards?

Shipping

Can I track my order?

Where is my order?

How much does shipping cost?

When will my order ship out?

Do you ship to APO/FPO/DPO Addresses?

Do you ship internationally?

My tracking number isn’t working.

I haven't received a shipment notification.

How do you handle Customs/Duty Charges?

My package is marked delivered, but I never received it.

Quality

There are Item(s) missing from my order!

What do I do if there is something wrong with my order?

Product Information

How does the clothing generally fit?

How should I wash and care for my purchase?

Do you offer Tall, Maternity or Plus sizes?

Returns & Exchanges

What is your return policy?

How long does a refund or exchange take to process?

Discounts & Promotions

How do I add a discount or promotion code?

Do you have Gift Cards?

Other Questions

What do I do if I can't find what I am looking for?

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